REFUND POLICY

Purpose

The Anglican Parish of St Paul’s Beaconsfield – ABN: 57 853 061 582, seeks to ensure appropriate principles of transparency and fairness with respect to the management of requests for the return of funds. This policy outlines the circumstances under which the Parish will issue a refund.

Scope

This policy applies to all those who make financial donations to St Paul’s and the St Paul’s Restoration Fund via the National Trust.

Donations

The Parish expects that anyone intending to make a financial contribution consider their decision carefully and check donation amounts during transactions. Decisions in relation to requests for a refund of any donation made to St Paul’s and the St Paul’s Restoration Fund will be at the discretion of the Wardens, on behalf of the Parish Council.
In general, refunds will not be issued where a donor changes their mind about a donation. However, the Parish Council recognises that it is possible to make an error when making an online donation, or for an error to be made by the Parish Council or their financial institution(s). The Parish Council will endeavour to refund a donation in the following circumstances:
  1. a) a donor enters the incorrect amount when making an online donation;
  2. b) a donation was made in error due to a fault in the online donation platform;
  3. c) an error was made by the Parish or one of its employees or agents;
  4. d) an error was made by the Parish’s bank or financial institution; or
  5. e) for exceptional or compassionate reasons, as determined by the Wardens.

Requests for refund of a donation will be processed in accordance with the following principles:

  • Any request for refund of an online donation must be made in writing within 14 days of the donation, and include the details of the donation transaction including date, donation amount, donor name, and the nature of the error.
  • If a refund is sought due to exceptional or compassionate reasons, these reasons should be clearly set out in the request for a refund.
  • The Parish reserves the right to pass any refund transaction charges on to the donor.
  • Moneys will be returned according to the original method of payment – if the donation has been made by credit card, the refund must be credited to that same credit card..